These terms govern your use of the VoiceLlama website and service. By using VoiceLlama you agree to them. If you do not agree, please do not use the service.
Accounts and eligibility
You must be at least 18. If you use VoiceLlama on behalf of a business, you must be authorized to act for that business. You are responsible for keeping your sign-in secure and for activity under your account. Tell us promptly if you think it has been misused.
What the service does
VoiceLlama offers features such as an AI receptionist, call screening, voicemail, lead forms and notifications. Features vary by configuration and by the third-party providers behind them. We do not guarantee call transfers, bookings or notification delivery.
AI output and emergencies
AI output may be inaccurate or incomplete and is not guaranteed to be correct. Automated AI features are not a substitute for human oversight. VoiceLlama is not an emergency service. Do not use it for emergencies and do not rely on it to dispatch help. If you or someone else is in danger, call 911 or your local emergency number.
Your content
You keep your rights in the content you provide, including business information and caller data. You give us a limited license to process it to run the service for you. VoiceLlama and its providers own the software and brand.
VoiceLlama SMS follow-ups
Availability notice: VoiceLlama SMS follow-ups are available only when explicitly enabled after consent and compliance steps are complete. Today, SMS is limited to development testing. Publishing these pages does not turn on text message sending, and automatic customer follow-ups, hosted SMS consent forms and an inbound SMS inbox are not live.
These are the terms of the VoiceLlama SMS follow-ups program.
- What it is: non-marketing acknowledgments tied to a call, inquiry or callback that the recipient requested, sent only where the feature is enabled. It is not an automated marketing program.
- Consent: consent is voluntary and is not a condition of any purchase. It must be given before any message is sent. Signing up, verifying a number or placing a call is not consent.
- Customer responsibility: a business customer is responsible for obtaining valid consent from its own contacts and for appropriate brand and campaign registration.
- Current status: an owner-requested test message is a development-only feature today. Automatic customer follow-ups are not yet active.
- Frequency: message frequency varies with the recipient's calls and requests. A test sends one SMS per explicit request. Message and data rates may apply.
- Stop: reply STOP to the sending number to unsubscribe and you will receive no further texts, except a single confirmation. You can resubscribe by replying START only where configured, and fresh consent is needed.
- Help: reply HELP where the program is enabled, or email hello@voicellama.ai or use the homepage Contact button.
- Delivery: carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed.
- Compliance: SMS use is subject to mandatory compliance and approval steps. We do not claim any official carrier approval.
- Data: SMS data is handled as described in our Privacy Policy, including that mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
Acceptable use
Do not use VoiceLlama for spam, harassment, fraud, bulk unsolicited messages or automated marketing messages. You are responsible, as caller or business administrator, for legal call-recording notices and for the rights needed to use the service. Do not use it for regulated data or high-risk purposes.
Pricing and fees
Fees apply only as disclosed to you before purchase. Third-party provider costs, including SMS costs, may be real even during development.
Feedback
If you give us feedback, we may use it to improve the service, without publishing your private content.
Suspension and closing your account
We may suspend access for abuse, unsafe use or legal necessity, with reasonable notice where appropriate. You can ask to close your account through the contact options below. Retention after closure follows our Privacy Policy.
Disclaimers and limits
To the extent the law allows, the service is provided "as is" and "as available", with no service-level commitment. To the same extent, we exclude liability for indirect damages. Nothing here limits rights that cannot be waived by law.
Changes to these terms
We may update these terms. Changes take effect when the updated page is posted, and we will give notice of material changes as appropriate. Continued use means you accept them.
Contact
Questions, help or account closure: hello@voicellama.ai, or the Contact button on the homepage.